Post Category: Case Study

Boost Logistics Efficiency – A Case Study in Operational Efficiency

Posted on by Layana Chandran

Executive Summary

Boost logistics efficiency with AI-powered automation. Improve query resolution by 30%, cut manual work by 45%, and enhance shipment tracking for better CX.

A logistics company faced increasing inefficiencies in handling customer queries and tracking shipments, resulting in delays and administrative burdens. Customers struggled to receive timely responses, while support teams were overwhelmed with repetitive tasks. To resolve these challenges, a smart, automated solution was needed to manage queries efficiently, provide real-time shipment updates, and allow better administrative oversight.

To address these issues, we developed a mobile app for end-users and a bespoke dashboard for administrators. The integration of automated query management and live chat support led to a 30% improvement in query resolution times, a 20% increase in customer satisfaction, and a 45% reduction in manual administrative processes. Within six months, the company transformed its logistics workflow into a highly automated and scalable system, significantly reducing human effort while enhancing operational efficiency.

Project Overview

The project focused on mobile and web application development, utilizing Flutter and WordPress technologies. Implementation took place from January 2021 to September 2021 with a budget designed to be SME-friendly while ensuring scalable options for future growth.

Aspect Details 
Service Mobile App and WebApp 
TechnologyFlutter and WordPress 
Period January 2021 to September 2021 
Budget Designed to be SME-friendly with scalable options for future growth.  

Challenges Before Implementation

One of the primary challenges was delayed customer query resolution, where customers had to wait several hours or even days to receive responses regarding shipment updates, delivery timeframes, and general inquiries. Additionally, inefficient manual query handling meant that support teams processed every query manually, leading to high operational costs and excessive workload. A lack of a centralized data management system further complicated the process, resulting in inconsistent responses and unresolved queries.

The Solution: Integration of a Mobile App and Dashboard

A mobile application was developed to provide users with an intuitive interface for business-related inquiries and real-time shipment tracking. An AI-powered Q&A system matched user queries with predefined responses, ensuring quick and accurate information retrieval. If no match was found, the system redirected users to a live support agent for further assistance. This significantly reduced wait times and improved the overall user experience.

The administrator dashboard allowed client admins to manage the Q&A database, monitor live chat conversations, and refine query handling processes. Admins could modify predefined responses, oversee interactions, and ensure continuous improvement by adding new queries and responses based on user feedback. The dashboard also featured analytics and query tracking capabilities to optimize the AI-powered Q&A system’s efficiency.

How These Two Technologies Work Together

When a customer submits a query in the mobile app, the system searches the predefined Q&A database. If a relevant response is found, the system provides an instant reply. If no match is detected, the query is escalated to a client admin through live chat, where an administrator can manually resolve the issue and add it to the database for future automation. Shipment tracking requests are handled seamlessly within the live chat, eliminating the need for users to switch applications.

Implementation Challenges and Solutions

One of the initial challenges was improving AI matching accuracy, as the system had difficulty recognizing variations of similar queries. By training the AI using over 5,000 real customer queries, accuracy improved by 35%. Another challenge was integrating real-time shipment tracking without manual input from support agents. This was resolved through the integration of shipment tracking APIs that dynamically fetched data based on order numbers provided by users.

User adoption and training also posed difficulties, as some administrators were hesitant to transition from manual processes to automation. A structured onboarding program and interactive training modules helped achieve a 90% adoption rate, ensuring smooth implementation.

Results That Speak

The implementation led to a 30% faster query resolution time, enabling customers to receive instant responses without delays. Customer satisfaction increased by 20% due to improved self-service options and the availability of live support when needed. Manual administrative work was reduced by 45%, allowing support teams to focus on complex issues, thereby reducing overall operational strain.

Lessons Learned

AI-powered automation requires continuous refinement, with administrative oversight playing a crucial role in maintaining accuracy and relevance. Real-time data syncing proved to be essential, as fast API connections for shipment tracking significantly improved response times. Effective change management was a key factor in successful implementation, requiring ongoing training and internal buy-in to ensure smooth adoption.

Next Steps

Future improvements will include the enhancement of predictive query suggestions, where AI will suggest relevant responses even before a question is fully typed. Expanding multilingual support will allow the platform to cater to international users by incorporating French, Spanish, and German languages. Additionally, advanced analytics will be introduced through BI dashboards to analyze query trends and customer interactions, providing deeper insights for administrators.

Final Thoughts

By integrating a mobile app for end-users and a dashboard for administrators, this solution successfully streamlined logistics operations while enhancing customer engagement. Businesses seeking a similar approach can leverage this model to automate customer queries, improve shipment tracking efficiency, and optimize support operations.

Looking to streamline logistics with AI-powered automation? Our solutions enhance efficiency, reduce manual work, and improve customer satisfaction. From automated query management to real-time shipment tracking, we help optimize operations. Contact us today to transform your logistics workflow and drive success!

AI-Driven Tools: Revolutionising Sales Operations | Salesfeel

Posted on by Layana Chandran

Executive Summary

Boost sales efficiency with AI-driven tools! Automate reporting, optimise field operations & cut costs. See how AI transformed this pharma company’s success!

A pharmaceutical company struggled with inefficiencies in its sales operations, including manual reporting, limited field monitoring, cumbersome expense management, and inconsistent communication. By adopting AI-driven tools, the company streamlined workflows, reduced reporting time by four hours per agent each week, increased productivity by 15%, and optimised resource management. This case study highlights how tailored digital solutions transformed business processes and accelerated growth.

Project Overview

The project focused on optimising mobile and web application UI/UX using Flutter, Yii2, and AngularJS to ensure seamless functionality. Conducted between January 2019 and April 2021, the initiative offered SME-friendly pricing with scalable options for future expansion.

Aspect Details 
Service Mobile APP and Web APP UI/UX Optimisation 
Technology  Flutter , Yii2, And Angular JS 
Period January 2019 to April 2021 
Budget Designed to be SME-friendly with scalable options for future growth.  

The Client and Their Challenges

The pharmaceutical company, which managed over 200 field agents, faced major operational hurdles. Agents spent five hours each week compiling handwritten reports, often submitting them late or incomplete, creating operational blind spots. Managers lacked real-time oversight, which led to unproductive travel routes and uneven workloads. Expense management was inefficient, as approval delays for travel and daily allowances caused frustration among agents. Static email PDFs served as the primary method for product knowledge updates, but many agents ignored or forgot them before client interactions. Additionally, inefficient tracking of product sample distribution led to a 30% surplus in annual costs.

Why They Chose Us

The company selected our team because of our ability to deliver cost-effective, AI-driven solutions with minimal disruption to existing workflows. Our emphasis on measurable ROI and ease of use set us apart from competitors. See Services Archive | AI-Driven Web, Mobile Apps for SMEs, Startups

The Solution

We developed a mobile application for field agents and a web-based admin dashboard for managers. Automated reporting replaced manual entries, reducing reporting time from five hours to just one hour per week. AI-powered pre-filling used historical data to streamline data entry, allowing agents to log daily visits and orders in real-time.

GPS-enabled location tracking provided managers with real-time oversight of agent movements, optimising travel routes and reducing unnecessary trips. Agents uploaded receipts for travel and allowances directly into the app, where AI flagged incomplete or duplicate claims, cutting approval delays by 50%.

We also introduced on-demand training resources, including videos, product details, and quizzes. A gamified approach encouraged completion, and performance analytics helped managers assess agent readiness for client meetings. Attendance tracking allowed managers to review productivity based on daily check-ins and client visits. For better resource allocation, an AI-driven system monitored product sample distribution, reducing waste and identifying high-demand regions.

Implementation Challenges and Solutions

Many agents initially resisted the new technology. To address this, we conducted interactive workshops and live demonstrations, which quickly improved adoption rates. Some AI models misclassified expense claims and report entries in the early stages. By incorporating user feedback and retraining models, we improved accuracy by 60% within two months. Integrating the app with existing CRM and accounting systems posed another challenge, but our custom APIs ensured a seamless data flow.

Results That Speak

Within six months, field agents increased productivity by 15%, directly contributing to a 20% revenue boost. Improved sample tracking reduced wastage by 25%, while automated reporting saved each agent an average of four hours per week. With AI optimising their workflow, agents spent more time engaging with clients rather than handling administrative tasks.

Lessons Learned

Iterative development played a crucial role in the project’s success. By continuously refining features based on user feedback, we ensured system reliability. Transparent communication and hands-on training helped ease the transition. A user-focused design approach led to high adoption rates and positive engagement.

Next Steps

The company plans to enhance fraud detection by using AI to identify high-risk expense claims. Sentiment analysis will help monitor customer satisfaction and predict churn. Additionally, adaptive learning tools will personalise training modules, improving agent performance.

Transform Your Business Today

Struggling with inefficiencies? AI-driven tools can transform your operations. Our team specialises in affordable, scalable solutions tailored to your challenges. Let’s create your success story together—contact us today to get started.

Footsol App: Innovating Foot Health with Mobile Tech

Posted on by Layana Chandran

Executive Summary

Boost foot health with the Footsol App! AI-driven foot analysis, personalised insoles, real-time sales tracking & enhanced customer engagement.

A pharmaceutical company specialising in foot care faced challenges in customer engagement, sales tracking, and operational efficiency. Agile Cyber Solutions developed a cutting-edge mobile platform that addressed these issues with live foot health tracking, tailored product suggestions, and detailed sales tracking. Within six months, the company achieved a 20% increase in sales, reduced inefficiencies, and significantly enhanced customer satisfaction, positioning itself for scalable growth. This success highlights how businesses can leverage innovative digital tools to modernise their operations and improve customer outcomes.

The Client and Their Challenges

The client, a pharmaceutical company, faced significant challenges in operations and customer engagement. Without tools to analyse foot biomechanics, their product recommendations were generic and often ineffective, reducing customer trust. Sales tracking across retail outlets and clinics was delayed and inconsistent, while the absence of a digital purchasing platform caused frequent errors and inefficiencies in order processing. Manual reporting and inventory management consumed valuable resources, limiting their ability to deliver personalised customer experiences and impeding growth in a competitive market.

Project Details

The project involved the development and optimisation of a mobile and web application UI/UX. The technology used was Flutter, ensuring a seamless user experience across platforms. The project was executed between January 2020 and April 2020, with a budget designed to be SME-friendly while maintaining scalability for future growth.

Aspect Details 
Service Mobile APP and Web APP UI/UX Optimisation 
Technology  Flutter  
Period January 2020 to April 2020 
Budget Designed to be SME-friendly with scalable options for future growth.  

Why They Chose Agile Cyber Solutions

The company selected Agile Cyber Solutions due to their tailored and innovative approach to addressing unique business challenges. A key factor was the development of a user-friendly mobile app designed for retailers and healthcare professionals. The app incorporated real-time foot health analysis, enabling personalised insole recommendations. Implementation was rapid, with minimal disruption to existing systems, and there was a strong focus on delivering measurable ROI through improved sales tracking and customer engagement. See Transforming Ideas into AI-Driven Web and Mobile Apps

The Solution

Agile Cyber Solutions delivered a customised mobile application specifically designed to address the client’s needs. The solution featured automated foot health analysis, allowing retailers and clinics to scan and quickly assess customers’ foot structures. Using a smartphone’s camera and machine learning models powered by TensorFlow, the app detected arch height and pressure distribution patterns, enabling precise insole recommendations tailored to each customer.

The app’s recommendation engine was trained on over 100,000 data points, incorporating user gait patterns, foot dimensions, and historical purchases. This allowed it to suggest particular products with a 40% improvement in accuracy after iterative updates. Additionally, the backend, powered by Firebase Realtime Database, facilitated real-time sales tracking and reporting. Retailers accessed performance dashboards displaying key metrics such as best-selling products, stock levels, and customer trends, all synchronised instantly.

Implementation Challenges and Solutions

Adoption resistance was an initial challenge, as early users hesitated to embrace the system due to unfamiliarity. Agile Cyber Solutions conducted interactive workshops, including live demonstrations showcasing how the app simplified day-to-day workflows. Post-training surveys revealed an 80% satisfaction rate. Prior to adopting the mobile app, users relied heavily on manual records for sales and inventory tracking. Transitioning to a digital platform required extensive user training and phased implementation, allowing a seamless shift from outdated processes.

Initial tests highlighted inaccuracies in detecting specific foot conditions. Agile Cyber Solutions incorporated feedback from podiatrists and real-world usage data, refining the algorithm to achieve 95% accuracy in product recommendations within two months.

Results Achieved

The app significantly improved customer interaction, with instant foot analysis and personalised follow-ups leading to a 30% increase in repeat customers. Customer feedback highlighted the trustworthiness of the recommendations. Retail outlets experienced a 20% increase in sales within six months, with best-selling insoles accounting for 50% of revenue growth. Sales agents saved an average of 10 hours per week through automated reporting and inventory updates, while real-time stock insights optimised product distribution, ensuring 98% availability of top products.

Lessons Learned

Iterative design played a crucial role in the project’s success, with regular feedback loops involving retailers and healthcare providers ensuring the app’s features aligned with user needs. Data-driven development proved essential, leveraging real-time analytics to provide actionable insights for app enhancements and business decisions. Comprehensive training and user support were vital in overcoming resistance and maximising the app’s impact.

Next Steps

Building on the success of the mobile application, the company plans to integrate posture and balance analysis using smartphone gyroscopes and accelerometers. Predictive analytics will be leveraged to forecast demand and optimise inventory management. Additionally, voice-enabled features will be introduced to assist users with accessibility needs and provide hands-free recommendations.

Transform Your Business Today

Ready to transform your business like our client? Schedule a free consultation with Agile Cyber Solutions today and discover how real-time insights and AI-driven recommendations can redefine your operations. Let us help you achieve remarkable results in customer engagement, operational efficiency, and sales growth.

Take the next step in digital transformation with Agile Cyber Solutions. Our AI-driven solutions enhance customer engagement, streamline operations, and boost sales. Schedule a free consultation today and discover how real-time insights can revolutionise your business. Contact us now to get started!

AI-Powered Personalisation Boosts Holiday Park Bookings

Posted on by Layana Chandran

Executive Summary

Boost holiday park bookings by 22% with AI-powered personalisation, advanced search, and chatbots. Enhance user experience and drive revenue growth today!

The holiday park industry often struggles with fragmented information, making it challenging for users to discover and compare options efficiently. To address this issue, we developed an AI-powered platform that personalizes park recommendations, optimizes search functionality, and provides real-time user support. These enhancements resulted in a 30% increase in session duration, a 22% rise in holiday park bookings, and a notable improvement in revenue growth. This case study highlights how these solutions transformed the client’s platform and user experience.

Project Details

The project involved web and mobile app development, AI integration, UX optimization, and content management. It was executed over a period from January 2018 to February 2023, with a budget designed to be SME-friendly while offering scalable options for future growth.

Aspect Details 
Services Web and mobile app development, AI integration, UX optimization, content management. 
Period January 2018 – February 2023. 
Budget Designed to be SME-friendly with scalable options for future growth. 

The Client and the Challenges

The client, a company focused on simplifying holiday park discovery, faced several key challenges. First and foremost, users struggled with a lack of personalized recommendations, leading to high bounce rates. Moreover, inefficient search and navigation made it difficult to filter and compare holiday parks based on location, amenities, or pricing. Additionally, manual listing updates required frequent interventions, which resulted in outdated information and user frustration. Furthermore, ineffective call-to-action placements resulted in low conversion rates, leading to fewer direct bookings and lost revenue opportunities.

Why Choose Our Solutions?

The client selected us for our expertise in AI-driven solutions, seamless backend integration, and our ability to create scalable, SME-friendly platforms. Our transparent communication and cost-effective implementation ensured smooth project execution.

The Solution

We designed and implemented a modern, AI-enhanced platform with several key features. AI-powered personalisation leveraged machine learning to analyze historical booking data and real-time user interactions, recommending parks that best matched individual preferences. Advanced search and filtering allowed users to refine searches by location, pricing, amenities, and availability, making navigation intuitive and efficient. An AI chatbot provided instant assistance, handling over 80% of common user inquiries and significantly reducing the workload for customer support teams. Automated listing updates ensured real-time accuracy, minimizing errors and outdated information. Conversion-optimized features, including strategic call-to-action placements, promotional offers, and premium park listings, further improved booking rates.

Implementation Challenges and Solutions

User adoption initially faced resistance, which was addressed with an intuitive interface, onboarding tutorials, and live demos. Fine-tuning AI algorithms required continuous monitoring and user feedback to refine recommendations for greater accuracy. Legacy system integration was managed through custom APIs that ensured seamless compatibility with existing park databases, minimizing disruptions during implementation.

What We Learned

One key takeaway was that AI-powered personalisation plays a crucial role in driving engagement. Indeed, personalized recommendations kept users engaged longer and improved overall satisfaction. Moreover, seamless integration is essential, as custom APIs enabled smooth compatibility with legacy systems, ensuring operational continuity. Lastly, continuous feedback is key, with regular monitoring and updates based on user insights significantly improving platform performance and user experience.

The Results

Users spent more time exploring parks, with an average session length increasing from 8 minutes to 10.4 minutes, marking a 30% increase in session duration. Improved search and recommendations led to a 22% growth in holiday park bookings, particularly during peak seasons. Automated updates reduced manual content management by 70%, ensuring greater accuracy and efficiency. The enhanced user experience and conversion-optimized features contributed to a 15% rise in park operator revenue.

Next Steps

Building on this success, we plan to expand dynamic booking capabilities to enable real-time reservations. AI-driven pricing models will be enhanced to optimize revenue strategies during peak and off-peak seasons. A mobile app will be developed to improve accessibility and engagement for on-the-go users. Additionally, premium listings and targeted advertisements will be introduced to generate additional revenue streams.

Conclusion

This case study demonstrates how AI-powered solutions can transform holiday park discovery, streamline operations, and drive significant growth. By improving the customer experience, reducing manual work, and increasing bookings by 22%, this project sets a benchmark for digital transformation in the industry. Discover how our AI-driven solutions can help your business thrive today.

Ready to elevate your holiday park platform? Our AI-powered solutions enhance engagement, streamline operations, and boost bookings. Contact us today to tailor our expertise to your needs and create a smarter, more efficient platform for success.

Task Sharing Mobile and Web Application 

Posted on by Layana Chandran

Introduction 

Learn how we built a scalable task sharing platform using Flutter, Nest.js, Neo4j, and AI for real-time updates, task prioritization, and seamless collaboration. 

In today’s fast-paced world of digital collaboration, developing a scalable and efficient task sharing platform requires selecting the right technologies. This case study outlines our approach to building a cross-platform mobile and web application using Flutter for the frontend and Nest.js for the backend. The goal was to create a seamless user experience while ensuring scalability, performance, and ease of development. We also integrated cutting-edge technologies like AI and graph databases to enhance the platform’s functionality. 

Project Overview 

This project focused on both web and mobile task sharing app development, with AI integration and UX optimization. We used Flutter, Nest.js, and Neo4j as the core technologies for the project. The development period spanned from February 2022 to November 2022, and we aimed to design a solution that was SME-friendly and capable of growing with future demands. 

Aspect Details 
Services Web and mobile app development, AI integration and UX optimisation. 
Technology Flutter, Nest.js, Neo 4j 
Period  February 2022 – November 2022.  
Budget Designed to be SME-friendly with scalable options for future growth. 

Why Flutter? 

Flutter was selected as the frontend framework for its ability to deliver a consistent experience across both iOS and Android platforms. By using a single codebase, we minimized development time while ensuring that the task sharing app performed well on both platforms. One of the main challenges we faced was designing dynamic task sharing cards that updated in real-time based on user interactions. Flutter’s widget-based architecture allowed us to create reusable components such as the “Task Status Card,” which visually indicated progress with animations and color-coded statuses. 

To manage the app’s complex UI states, we used the Provider package. This was especially useful for screens like the “Task Prioritization” view, where data fetched from the backend needed to dynamically update the UI. We utilized a combination of ChangeNotifier and asynchronous streams for efficient state management. 

Performance optimization was also a priority. Initially, the app struggled with rendering large lists of tasks, which caused jank issues. We resolved this by implementing the ListView.builder widget, along with lazy loading, which ensured smooth scrolling even when handling datasets with over 10,000 tasks. 

Why Nest.js? 

For the backend, we chose Nest.js because of its modular architecture, TypeScript support, and seamless compatibility with GraphQL and REST APIs. Nest.js empowered us to build a scalable and maintainable backend that could support real-time updates and complex business logic. The backend was structured into distinct modules such as User Management, Task Management, Notifications, and AI Integration, making the codebase more maintainable and allowing new developers to onboard quickly. 

One of the key features of the backend was the use of GraphQL. Rather than relying on traditional REST APIs, we implemented a GraphQL layer to optimize data fetching. This was particularly beneficial for screens like the “Dashboard Overview,” where tasks needed to be grouped by various attributes such as status, team members, and deadlines. With GraphQL, we could request only the relevant fields in a single query, reducing the size of payloads and improving response times by 30%. 

We also implemented real-time features using WebSockets. For example, when a user updated a task’s priority, the change was immediately reflected across all connected devices, promoting collaboration for teams distributed across different locations. 

Neo4j Integration with Nest.js 

To manage the complex relationships between users, tasks, and teams, we integrated Neo4j, a graph database, into the Nest.js backend. Neo4j was particularly suited for handling use cases like “Find Related Tasks” or “Suggest Collaborators.” For instance, when a new task was created, the system could suggest potential collaborators based on their past interactions and areas of expertise. 

Initially, querying large datasets in Neo4j led to performance bottlenecks. To overcome this, we optimized our database by indexing frequently queried relationships and utilizing parameterized Cypher queries. These adjustments helped reduce query execution times by 50%. To provide better visibility into task dependencies, we developed a graph visualization tool using D3.js. This tool fetched data from Neo4j and displayed it in interactive node-link diagrams, allowing administrators to quickly identify bottlenecks or overloaded team members. 

AI-Powered Features 

We also integrated AI-powered features into the platform using OpenAI APIs. One notable feature was task prioritization, which leveraged GPT-4 for natural language processing (NLP). Users could describe tasks in plain English, and the system would analyze the input, assign priorities, and suggest deadlines based on the task’s context. 

For more complex tasks, the AI would suggest subtasks based on historical data and predefined templates. For instance, when creating a “Marketing Campaign,” the system would automatically generate subtasks like “Design Graphics,” “Write Copy,” and “Schedule Posts.” 

Additionally, we implemented multilingual support by using OpenAI’s translation APIs. This allowed teams to communicate more effectively by translating task descriptions and comments in real-time, significantly improving collaboration among teams spread across different regions. 

Challenges and Solutions 

Ensuring cross-platform consistency was one of our major challenges. We wanted the UI to look and behave the same on both iOS and Android. To address this, we relied on Flutter’s “Hot Reload” feature to rapidly iterate on designs and utilized the MediaQuery API to ensure that our designs were responsive across different screen sizes. 

Scalability was another concern, especially with the goal of supporting 50,000 active users in the first six months. We deployed the backend on AWS with auto-scaling groups and a load balancer, which ensured that the platform could handle spikes in traffic. Additionally, we optimized database performance by caching frequently accessed data using Redis. 

Managing real-time updates without overloading the server presented a challenge as well. We used WebSocket connections with room-based subscriptions to ensure that only relevant users received real-time updates, minimizing server strain. 

Outcomes and Lessons Learned 

The task sharing platform achieved notable success, with a 40% increase in task completion rates. This improvement was largely attributed to the AI-driven prioritization and the intuitive user interface. 

In terms of development efficiency, the combination of Flutter and Nest.js reduced the estimated development time by 35%, enabling us to deliver the product in just six months. The modular architecture of Nest.js, combined with Neo4j’s flexibility, ensured that the platform was scalable and could handle the growing user base. 

Key Takeaways 

Flutter’s widget-based architecture proves to be a game-changer for cross-platform development, but attention to performance optimization is essential to avoid UI jank. Nest.js, with its modular design and GraphQL support, is an excellent choice for building modern, scalable backend systems. The combination of AI and graph databases opened up opportunities to create innovative features that significantly enhance user productivity and collaboration. 

Conclusion 

Our journey with Flutter and Nest.js showcased the power of modern technologies in delivering high-quality, scalable applications. By tackling challenges creatively and integrating advanced technologies like AI and Neo4j, we built a task sharing platform that stands out in the competitive market. These insights will certainly influence our approach to future projects. 

Looking to build a scalable, AI-driven task-sharing platform or an innovative digital solution? Our expert team can help. Contact us today to discuss your project and bring your vision to life!